Working hard to be your first choice
In the unfortunate event that your vehicle has been impounded or towed by a police department,
the following is a general guideline of the necessary paperwork you will need in order to claim your vehicle.
Instructions to Recover your Impounded Vehicle
1. Come to our office during office hours: Monday through Friday, 8:00 am – 5:00 pm (you may pick up property or your vehicle after office hours, but an after hours fee will be charged on holidays and after normal business hours)
2. Bring the following paperwork with you:
● Proof of Ownership (current registration, title with your name printed on front)
● Photo Identification (valid US Drivers license, state ID, military ID, or passport)
● A police department release if your vehicle is on hold.
● Provide payment in full (Cash, Visa, MasterCard, and Discover. No personal checks will be accepted)
Instructions to Retrieve Property From your Vehicle:
We will only release property from a vehicle to the legal registered owner. There are no exceptions to this rule. You must be able to show valid identification and proof of current registration in your name to claim any property. If the vehicle is on a police department hold, you must obtain a “property release” form from the arresting police department.
Please note that nothing attached to the vehicle by any means will be released.
Items that may be released:
Items that will NOT be released:
* All other property will remain
under the same hold as the vehicle until full payment is
(625 ILCS 5/4-203)
No contents of a vehicle may be released until the tow bill is paid, with the exception of: Food, medicine, perishable property, operator's licenses, cash, credit cards, checks or checkbooks, wallet, purse, or other property containing any operator's license or other identifying documents or materials. NOTE: A vehicle stored in our impound lot will only be released to the legal and/or registered owner. The exception to this rule would be when the legal and/or registered owner’s actual presence is unlikely due to a limited list of reasons that may, or may not, be limited to:
hospitalization due to injury or illness
located in another city, state, or county of considerable traveling distance from the location of our main office
imprisoned in a local jail, state or federal detention center
In the event that one of the above three scenarios exist, a
Release Consent Form" will
be required to be completed and notarized by a legally
commissioned notary public. Said form may be obtained by
clicking on the link above and faxing to our office at (630)
844-9010. In a case where the legal and/or registered
owner has been judges to be mentally incompetent by a signed
court order, a copy of said court order accompanied by a
valid and/or legal power of attorney instrument will be
required for presentation at the time of the vehicle’s
release. In a case where the legal and/or registered owner
is deceased, then a valid/legal death certificate will be
required for presentation at the time of vehicle’s release,
in addition to documents providing proof that the person the
vehicle is being released to is the “excecutor” of the
estate of the legal and/or registered owner of the vehicle
being released, or any legal and binding document(s) that
can establish that the person claiming such a vehicle has a
legal right to take possession of same.If
you are the responsible party of the vehicle, it is in your
best interest to redeem the vehicle as soon as possible or
make other arrangements. This will eliminate any further
liability to you.
If you fail to redeem your vehicle, it will be considered
abandoned according to the Illinois Vehicle Code.
YOU DO NOT HAVE OUR PERMISSION TO ABANDON YOUR VEHICLE UPON OUR PROPERTY!
It is our policy to pursue all means necessary to resolve your legal obligation. We have the right to take you, and all parties listed by the secretary of state to have an interest in the vehicle, to small claims court. We also have the right to refer this matter to a collection agency for the balance owed. We will report any unpaid debt to credit reporting agencies.